Shipping
Home Delivery: Orders will be delivered to your door within 7 business days. A flat shipping fee of 40 NIS applies.
Studio Pickup: You can collect your order from our Tel Aviv studio by appointment. Contact us after receiving a notification that your order is ready to schedule your visit.
Worldwide Shipping: Estimated delivery time is 7-14 days. Please note that custom fees are not included and may apply based on your location.
Returns
You may return items purchased online to our Tel Aviv studio by scheduling an appointment via email (studio.hidenseek@gmail.com) or WhatsApp. Returns can also be made via delivery service for a fee of 40 NIS.
Items must be returned within 14 days of receipt, in their original condition and packaging, to be eligible for a refund.
Refunds will be issued to the original payment method and may take 5-10 business days to process.
Shipping costs are non-refundable.
Alternatively, you can choose store credit for future purchases online or in-store.
Exchanges
In-store exchanges are available within 14 days of purchase.
You may exchange an item for the same product in a different size or color.
In-store exchanges are final and cannot be returned or exchanged again.
Exchanges can be made in-store or via delivery for a 40 NIS fee. Please contact us to arrange your preferred option.